Refund policy

At Monarch, we are committed to delivering exceptional quality.

1.⁠ ⁠Right of Withdrawal  
In accordance with EU Directive 2011/83/EU, customers have the right to withdraw from their purchase within 14 days of receiving their order.

2.⁠ ⁠Conditions for Returns  
Due to hygiene and product integrity reasons, returns are only accepted if:
•⁠  ⁠The item is unused  
•⁠  ⁠The product remains sealed  
•⁠  ⁠Original packaging is intact  

Returns that do not meet these conditions may be refused.

3.⁠ ⁠Return Process  
To initiate a return, customers must contact us within 14 days of delivery.

4.⁠ ⁠Refunds  
Once the returned product is received and inspected, refunds will be issued within 7–14 business days via the original payment method.

5.⁠ ⁠Return Shipping Costs  
Customers are responsible for return shipping costs unless the product is defective or incorrect.

6.⁠ ⁠Damaged or Incorrect Products  
If you receive a defective or incorrect item, contact us within 48 hours with supporting evidence.

7.⁠ ⁠Non-Returnable Items  
Opened or used products cannot be returned due to hygiene reasons.

8.⁠ ⁠Compliance  
This policy complies with EU consumer protection laws.